Effective Date: 15th July, 2024
Thank you for purchasing our digital marketing services at nettiyetti.com, owned and operated by a private entrepreneur (Business ID: 3421622-1). We strive to provide the best possible experience with our digital products and services. This Refunds and Returns Policy outlines the conditions and process for refunds in compliance with EU laws.
1. Right of Withdrawal
Under EU law, you have the right to withdraw from your purchase of digital content within 14 days without giving any reason. However, this right is waived once you begin the download or streaming of the purchased digital content.
2. Eligibility for Refunds
We offer refunds for our digital products under the following conditions:
- If you have not begun downloading or streaming the digital content, you may request a refund within 14 days of the purchase date.
- If there is a technical issue with the digital content that cannot be resolved by our support team, you may request a refund within 14 days of the purchase date.
3. Non-Refundable Conditions
Refunds are not available if:
- You have already downloaded or started streaming the digital content.
- The request is made more than 14 days after the purchase date.
- The issue arises from your inability to meet the minimum system requirements for the digital content.
4. How to Initiate a Return
To initiate a refund, please follow these steps:
- Contact our customer support team at info@nettiyetti.com within 14 days of your purchase.
- Provide your order number, purchase date, and a detailed description of the issue.
- Our support team will review your request and respond within 3 business days.
5. Refund Process
If your refund request is approved:
- We will process your refund within 14 days of the approval.
- Refunds will be issued to the original method of payment used during the purchase or an alternative mutually agreed method.
- You will receive a confirmation email once the refund has been processed.
6. Fees and Costs
There are no fees or costs associated with initiating a refund for eligible digital products.
7. Contact Information
For any questions or concerns regarding our Refunds and Returns Policy, please contact us at:
Business ID: 3421622-1
Email: info@nettiyetti.com
Address: c/o NettiYetti, Olkitie 8
45740 Kuusankoski
FINLAND
We are committed to ensuring your satisfaction with our digital products and services. If you have any issues or need further assistance, please do not hesitate to reach out to our customer support team.